Streamlining Customer Service with Integrated Shipping Tracking

In the compounding industry, providing timely information is the foundation of excellent customer service. SiCompounding is designed to keep both your team and your patients informed from the moment a package leaves your facility.

Automated Patient Notifications 

To reduce inbound inquiries, SiCompounding automatically texts tracking information directly to your patients as soon as a shipment is generated. This proactive approach ensures patients stay updated on their delivery status without needing to call the pharmacy.

Instant Access for Your Support Team 

We understand that sometimes patients may miss a notification or require extra assistance. When a customer service call comes in, your team has the data they need right at their fingertips:

• Centralized Data: Tracking information is saved and readily available within each specific order.
• Quick Navigation: By simply toggling to the Shipping Tab inside an order, the tracking details are immediately visible.
• One-Click Verification: With a single click, SiCompounding directs you to the carrier’s website for real-time shipment details.

By centralizing shipping data within your core pharmacy workflow, SiCompounding eliminates the need to hunt through external portals, allowing your team to provide answers in seconds.

Ready to streamline your pharmacy's shipping workflow? Schedule a demo